My biggest pet peeve is a stylist that does not do what you ask. I asked Toni to cut my hair and put a a teeny bit of long layers in. (I wanted it still look like a blunt cut but just needed a teeny bit of layers so it would lay better) My hair is so chopped up with layers that its ridiculous! She just did not at all do what I asked. When I said that is was very layered she said "but it looks so much better and has so much more movement." Great, thanks but thats not what I wanted. Layers like this require you to spend 20 minutes with the round brush and a hairdryer to make the choppiness look good, and I have 3 young kids and never have an extra 20 minutes. There was no point in even telling her, you can't put the hair back. The people at the front desk are also not very friendly.