Today was my 4th or 5th time going to G aveda. I patiently wait at a minimum 25 mins past my appt time and never say anything. Today I was done, almost 45 mins past appointment time and he was still cutting this woman's hair.
The manager and other girl up front told me I should talk to my stylist Phillip about being on time! Why have a manager??? This left me speechless.
I have no problem paying for quality but part of quality is customer service and they stink at it here.
It's like the manager just speaks like a robot no empathy or anything to make you feel better.
After my comment above 17 days ago later than week I received a response that someone would be In touch with me. Well it's been over a week and nothing so I'd say that you and Your company proved my initial review about your customer service.