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  • It's so bad when a company has great products, but lacks in customer service. A bakery that has been around this long should understand the value of it, more so than anyone else! To make a long story short, I had an issue with my cake (it broke while I transported it). When I called to let them know that I wish I had been coached better on how to transport this two-tier cake or at least coached to used their delivery, I was attacked. Janie, the manager wouldn't let me get in a word as she scolded me on how I must've ruined the cake. I could go on, but I won't. I was literally in shock at how anyone can just attack their customers over the phone like that. I am in customer service so I, more than most, understand the value of it. The cake wasn't cheap, by the way, but I'll be spending my money somewhere else from now on.
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