Though the Genius was unable to fix my apparently coffee-soaked laptop (wha? who?) I can't really hold Apple responsible (though I'd like to) and my review must rest on the ease of booking an appointment online for free smart, friendly tech help in a beautiful building. Booking at 9am was smart since the store was closed the vibe was quiet. The only people there were getting help like me, or learning Aperture or how to check their emails or something. The floor to ceiling windows and soft light and giant tables make the second floor a nice space both to learn and to shop (or mind shop) for beautifully designed and pricey products.