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  • If i could give them zero stars I would. I'm a big fan of Steak 'n Shake and been to many locations but this was THE WORST experience I've ever had at a restaurant. We waited TWO HOURS to get our burgers! That's pretty unacceptable considering it's a restaurant that also has a drive through! On top of that they served several tables that had come in after us before we got our food. We didn't order anything complicated just original steak burgers so why they served burgers to them before us I have no idea. Honestly we would have left much sooner but they kept telling us "you're foods about to come out". Then when we finally got our food only three burgers came out (there were five of us) and they messed up ALL of our orders (onions instead of pickles, forgot to add cheese etc). We eventually found out that they completely lost our ticket and we were so fed up at this point we just left without getting our food and we still paid for our sodas which really they should have comped considering the whole experience. On top of all that the attitudes of many of the employees were terrible. Overall a pretty horrific experience.
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