I went to the east Charleston location for a attorney lien prescription, The staff was nice I have all my paperwork and was told it would be about 10 to 15 minutes, after 45 minutes I finally decided to just check in with the front desk to find out everything had been ready on time they just forgot to tell me , i'm just curious how long I would have waited until they did tell me if I didn't tell them first..so I have to give them two stars based on that. I will give them a five in the friendly and helpful department