Although my "free" six month service started out badly with a technician that was new to the company (clueless on proper ways to accomplish maintenance) which left me with no A/C that blistering hot day, Yes management sent a different technician out a few days later to correct the problems left by the first. David C. was fantastic-he explained all problems with great patience as I am a 100% disabled veteran and need everything spelled out. I would trust David C. again to make any further repairs.