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| - I come here pretty regularly for sandwiches as I work nearby and their food is usually high quality. I came here two weeks ago and the customer service was definitely lacking effort, but I chalked it up to an off day. They weren't even offering samples even though the sample bread was all set up, but then when I left I heard them offering to the next customer and figured maybe everyone thought someone else had already helped me and it was just an oversight.
Today, I went back and ordered my usual sandwich. When I got there, there were two girls at the register and both were busy, so I stood behind the guests at the far register so I didn't block their soda machine. The other customer finished first, leaving the girl who had helped them unoccupied. She made eye contact with me multiple times, as did the girl who was still busy, and said nothing. I wasn't in a hurry and wasn't sure of her role, so I continued to wait. When the other girl was done with her transaction, I stepped up. She looked at me, gestured with her head to the other girl and said "She can help you" and walked back into the kitchen area. Not a big deal, except they both saw me waiting for a few minutes and neither offered that solution earlier. Once again, no samples were offered (I didn't see them offer to anyone this time), although when I got there a couple was eating samples so I'm assuming they just do it when it conveniences them. She took my order, didn't offer a combo or really say anything except my total, so I asked to add a drink.
I probably would have let all of this slide since I usually just get my sandwich and drink to go, and am there for less than 5 minutes, so it's not really the customer service or atmosphere that I come for. However, when I got to my office about 5 minutes later and went to eat my sandwich, their wheat bread was so stale it kept cracking and breaking off into large pieces every time I would try to take a bite. I literally ended up eating my sandwich with utensils because it was impossible to hold without it breaking even more. Like I said earlier, their food is usually very good and their bread fresh.
To sum it up, over the past few months their customer service has taken a nosedive and now apparently their food quality is following suit. A huge disappointment since they have always been my go-to when I'm in a hurry for lunch.
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