My regular nail place was closed today so I took a chance with this place. I called ahead and was told it would cost $25 for a gel manicure..Great! They were busy and I was asked to wait a bit...no problem! The lady that greeted me took a look at my nails, which was a dark red gel manicure, and told me she would start me in a soak. She asked what color did I want and I replied that I wanted white tips. 30 minutes later the lady that signed in after me was called first then 10 minutes later I was called and told to soak my nails in soapy water bath. I sat and soaked for 20 minutes while the workers worked on people that walked in with "quicky" needs. Finally, the lady that greeted me came over and said I should have been soaking in acetone and not water...she apologized and started the acetone soak. 30 minutes later, and after I scraped off most of the old polish myself, a man started my manicure and my greeter finished it so the man could start a lady's pedicure who had been soaking her feet for 30 minutes and visibly pissed. When she was done with me she told me that the next time I come in I need to tell them that I have old gel polish on so I can be started with the correct soak. Really?
I was relieved to finally get out of there and all ready to pay my $25 for the services. I was told it would be $25 for the gel manicure AND $5 for the white tips! Wow! Really? I know it was only $5 extra but after spending the whole afternoon there with bad customer service the extra 5 bucks seemed outrageous.
I'll wait for my regular nail place in the future!