We had a great experience with Out-U-Go! Our dog is extremely anxious (due to being injured by another dog when he was a puppy), and we simply cannot consider a kennel as an option for our little guy. We were so happy to find an organization who understood our concerns and needs and knew how to work with anxious pets. Out-U-Go was perfect, because we knew that our dog and our two cats would be safe and happy at home with someone focused on them the whole time. Lisa (the Out-U-Go owner) came over to meet with us initially, and we were also able to meet Erica, our house sitter, ahead of time. We also filled out written information about our pets' schedules, personalities, etc. This allowed us to feel very secure before leaving and to be confident that they had all the information that they might need. Our dog usually doesn't do well with strangers, but Erica has a great, calm demeanor that was perfect for him. She kept us updated on how the gang was doing and responded to any questions we had while we were away. We then received a detailed written summary from her once we arrived home. We highly recommend their services, especially to pet owners who have scared/anxious/reactive pets that wouldn't do well in a kennel. Great people work for this organization. We will definitely use them again!