I have changed my rating for this company from 1 star to 3 stars. After I contacted the Better Business Bureau, Protection One did the responsible and customer focused thing and rescinded the $100 fee they charged me for canceling their service.
I wish I could give them a higher rating as the service itself was quite good for the 3 years I was with them. Unfortunately, the hassle they put me through and the couple of bad customer service calls I experienced near the end soured my appreciation for this company.
To any potential customers: I urge you to check the fine print on the contract and ask at your sales pitch if they have an auto-renew policy. Do not sign if they do. It's a shady business practice designed to keep you from ever leaving them. Their competitors don't do it; they go month-to-month once you complete your agreement.