To understand why I gave Last Chance 5 stars, you have to understand what Last Chance is. They send returns from Nordstroms (and Rack locations) to this single location in Phoenix. Since Nordstroms has a very generous return policy, they get a ton of things returned--which end up here. This location is designed solely to liquidate inventory. It has no frills of any kind and the merchandise is completely random and ever changing. Therefore I am not basing my judgement on whether the staff is helpful or if the store is clean but only on whether I get a good deal or not. In my experience, I have gotten amazing deals on all sorts of clothes and shoes. I have had especially good luck finding amazingly priced, like new shoes shoes (i.e. 75% or more off). Since the inventory is all returns, some things are not in the best condition, but the items that are not in an acceptable condition represent a small minority in my experience. The best advice I can offer for this place is: plan to make multiple visits and don't have your heart set on something specific. Instead, know what kind of "style" you like and looks good on you and look for things that fit that image.