Darlene, the director gives excellent advice and haircuts. Rotated through some of the hair salon staff usually because of availability and out of 5 years never had a bad cut. Not sure about their color services because I can't say I've had one. It's actually possible to have a bad manicure, I've had one here... I wish I could remember the name of the lady who did my brow wax services because she was spectacular... The front desk staff is a bit inexperience and impersonal and availability isn't always that great but the quality of the cut and waxes are generally good. Might be back but worth shopping around for other spas...