| rev:text
| - UPDATE:
The owner/manager of The Clarendon responded to my Yelp review. He is offering to refund a night of our stay, given some of the concerns I listed here. I applaud this manager for addressing my concerns. He has also agreed to work more closely with staff to improve training and to improve the overall hotel experience for guests. It seems he really wants his hotel to be a top-rate boutique in Phoenix, and he has the right attitude. There's certainly some work to be done, but I have to give him credit (and the hotel 1 more star) for making the effort.
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I traveled to Phoenix with my bf for a long weekend, hoping for a bit of relaxation and the chance for a little adventure. We were looking forward to some warmth, a soak in the hot tub, a comfy room, and a little adventure on Camelback. Unfortunately, we chose the wrong part of town to stay in (it was rather boring over there), and the wrong hotel. The Clarendon is, in theory, a cool boutique hotel. But the details are sorely lacking. The room we got was nice enough, but there were issues. Check it out:
1. The light over the bathroom sink was out. When I told the front desk, they said they'd have it replaced. It never happend, in our 3 nights there.
2. The coffee maker in the room would not work when plugged into the power strip on the counter. We had to set it up on a chair, next to another outlet.
3. The housekeeper did not close our room door completely after cleaning, so it was opened when we returned. We did not have the confidence to have them clean it after that.
4. We ordered 2 glasses of wine from room service, to be delivered to us at the hot tub, a mere 50 yards from the bar. After more than 20 minutes, we had to go and inquire about it. And they never came back out to see if we wanted anything else. We were in there for at least an hour.
5. On our 2nd night at the Clarendon, we woke up at 2am to incessant knocking next door. This was the start of a 3-hour lovers spat, which was played out with lots of shouting, screaming and crying. The drama started outside the room next to ours, continued inside the room for an hour, then some slamming doors, yelling out the door, and continued in the parking lot, which our bedroom window faced. After 3 hours, we finally called the front desk to diffuse the situation. 3 hours.
6. After the drama, it seemed that someone next door, or maybe upstairs, had the TV on all night, at a volume high enough to come through the wall into our room. We finally had to turn on the bathroom fan to create white noise to drown it out.
7. The hotel's wifi connection did not fully work in our room. We could get 1 computer online, but it was really slow. The other computer would not recognize the signal. It was fine if we were down in the lobby or restaurant though.
8.The gym is worse than dumpy, 2 tiny rooms crammed with equipment. What a waste.
The bed was comfortable, and they provide L'Occitane products, and all the basics are in the room. Pool and hot tub were nice. But there are so many little things they can do to improve the experience at this hotel.
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