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| - When I went into Petland in Henderson NV, I honestly didn't expect to be purchasing a puppy that night. I noticed an underweight border collie hidden behind a husky and I had to at least take him out. Of course I instantly fell in love.
The salesperson told me he was originally 2400, marked down to 2000 for the weekend which i knew was still really overpriced. They told me he came with all this free puppy stuff a crate food etc and the dog kept looking at me with those eyes so I agreed.
Upon further review of my purchase i noticed the dog was actually only 1600, and that "free" puppy stuff was 400 dollars on my bill....not a cool deception considering i would've had to buy all that stuff anyway? why lie?
But thats not the worst part....
My salesperson rushed me through the process showing me the vaccines he got and will still need, telling me he's doing great and if he has diarrhea its "only stress" He tells me my puppy comes with a free vet visit with an affiliated animal hospital and he must go within 5 days or my warranty is void. I agree and I sign the paperwork excited to free my puppy from that place and take him home.
The next day I call the veterinarian and they tell me the free visits are only on thursdays....but thats more than 5 days away, they insist itll be okay and i make an appointment.
The day after that i notice my poor puppy is coughing so much, hacking up a lung and his poop is not only loose its bloody. I am freaking out seeing my puppy so sad, and angry that i was told he was healthy and clearly he is not.
I opened up my warranty booklet and read over his medical records all written in medical terms noone would understand so i googled it all. My puppy at only 11 weeks old had been dewormed FIVE times, and was on medication for kennel cough and worms the day i bought him. Obviously since i didnt know he was sick i hadnt been continuing his medications - which of course i wouldve done. I also noticed that if you do not bring a stool sample to your first vet visit pet land will not cover worms, which my puppy clearly still had.
Now enraged and unwilling to let them get away with their contract manipulation, i scooped up my puppy and a poop sample and walked straight into the vet. They agreed to see him for free even though it wasnt a thursday, and sure enough diagnosed him with worms and kennel cough.
My puppy is now on two medications and definitely doing better- thanks to my thorough reading of my contract and warranty i managed to get all of his treatments covered- but my overall experience has been heartache and stress. I love this dog, as anyone would, in only a few days of knowing him - and the blatant disregard for his well being by the staff and salespeople at petland disgusts me.
I would have bought him with or without the cough and worms, i wouldve nursed him to health - but the lack of honesty at this establishment made my puppys illness last days longer than it had to.
I will never, ever, buy another dog without googling and researching every single medication it has ever had to take.
If you plan to get a dog here i suggest you do the same-
Or just dont walk in to begin with.
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