The only good thing about this coffee bean is that it is conveniently located in the Palms Hotel. You have the option of eating the Earl of Sandwich catching a movie or even chowing down on some McDonald's :-) when my partner and I walked up, the associate at the front counter did not know what the lactose free options were. He had a thick accent which was hard to understand. One of his coworkers spoke over us and clarified the milk options. After we placed our order, there was at least five minutes that our coffee was not made. When we look behind the counter, everyone was talking and the lids to our drinks were sitting on the counter. One of the employees was talking about how her mom likes drinks to be made... I don't mind employees talking, but they should at least make my coffee first. Also, I suppose the employee who took the order did not have an open drawer because he asked us to wait. To pay.