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  • Incredibly disappointed by the customer service response provided by the manager of this company. We have a great security system at our home which perfectly captured 1 employee looking out as another employee stole $28.00 and some gift cards out of our vehicle. I called budget brothers to let them know right away that their personnel had just completed a termite service at my home and we came out to the car to find the door ajar, white dusty fingerprints all over the center console and glove compartment. I asked the manager to please let the employees know they have until the following morning to come back in person with our items and an apology or we would file a police report. At first the manager wouldn't hear me out, saying there was no way his guys would do something like that. Then I told him I had it on camera from two different angles, he stopped in his tracks and said "yeah you should just report them." I didn't want to file a police report for $28 dollars and a few $50 dollar gift cards, I wanted an apology and lesson learned. He said he would not communicate that to his team and if a report needed to be filed than so be it. I called back and left a VM on the main line the following morning to try one more time and they never called me back. I didn't file the police report simply because of time but I still can in the future should this not bring down the rating. It truly is disappointing that after being a 5 year customer, this was the response and action taken.
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