We go maybe twice a year. We would go more, maybe for the occasional weekday fast food dinner, but the staff make it a hassle for us to go. Every time we go, the order needs to be repeated at least 3 times. Once it was 5! Our order is always somewhat the same. How hard is it to remember 1 small strawberry sundae, 3 small Blizzards - Skor,Oreo & Cheesecake. Done. Unbelievable!! And then the pace at which they make the food is Glacial! No one is at all interested in getting an order made promptly. It's as though it's everybody's first time at the soft serve dispenser!
Also, get a handle on the door situation! Vestibule is way too small! Open the two front doors and hold them open with door stops. Also maybe clean them every once in a while. The door handles are always gross.
This location had some big negative media attention a few years back, you'd think they's go above and beyond to earn back a good reputation!