About: http://data.yelp.com/Review/id/1rkSTaGDYlsI23zqn3M7IQ

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About: http://data.yelp.com/Review/id/1rkSTaGDYlsI23zqn3M7IQ Goto Sponge NotDistinct Permalink

An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2015-09-07 00:00:00 (xsd:dateTime)
itemReviewed	US Airways
http://www.openvoc.eu/poi#funnyReviews	1 (xsd:int)
rev:rating	1 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	3 (xsd:int)
rev:text	I'll start by saying I'm a season traveler and clock thousands of miles a year. I usually, when not mandated buy my company, fly Southwest but I wasn't given that option on this trip. The flight out to PHX from SMF was uneventful normal boarding process etc... When we arrived at the airport in PHX and were ready to deplane the jetway failed to operate correctly and caused us to be over 20 minutes late departing the plane. Now, you'd think they'd call the other gate and let them know that, due to the delay THEY created that about 7-10 people would be on their way to board the connector to MSP... Did they do that? NOPE I arrived at the gate at 2:37 the flight was schedule to depart at 2:45 and the doors were already shut.... The attendant with no compassionate all!!! directed me to customer service. I arrived at customer service with a group of passengers that also missed their connector to MSP and after waiting for what seemed to be a lifetime (prob 20 mins) I spoke to an agent and explained my situation....do you think they offered a free upgrade? A flight credit when I asked? NOPE. So, I was booked on the next direct flight from PHX to MSP which was at 6:50p arriving in Minneapolis at 12:00a. By the time I rented my car and got to the hotel it was after 1:00a The 1 star (or it would have been zero) is for Kevin the agent who did get me an isle seat instead of a middle seat in the last row of the plane, which is what populated when he checked, thank you Kevin. Bottom line... -Faulty equipment -POOR customer service -NO compassion -NO compensation I was told to write them an email and complain about my experience... I felt YELP was a better forum. if given the option don't fly US Airways / American Airlines.
http://www.openvoc.eu/poi#coolReviews	0 (xsd:int)
rev:reviewer	Ross

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