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  • I reluctantly drove down bell road on a Saturday through traffic to buy a small bag of dog food that would last for 6 days (until we got paid again). When I got to petsmart I realized the small bag would be too small and the big bag would put me over my "pet budget" for the month. We are in the process of looking for a house so keeping a solid budget is really important. As I paced the isle contemplating my options I was approached by an employee who asked if they could help. I explained that I needed just enough food to hold my dog over until Friday but it looked like I was just going to have to spend the extra money (I wasn't going to let the dog starve, she was getting food one way or another )The employee very kindly asked my budget. She said "we are all on budgets so let me help you out.pick out whatever dog food you need and meet me at the register". I couldn't believe my ears. At the register she discounted the food so it was within my budget and just said it wasn't a big deal. It was a big deal to me. It was a huge deal! It wasn't about the discount but the compassion and the savvy but effective customer service that went above and beyond my expectations. I wasn't buying the cheapest food, and I don't think I looked like a person in need and ultimately I should have budgeted better.While most employees at other stores would have walked right by without a second thought this women didn't.
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