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  • My wife and I belong to a church group that goes out for lunch once a month. We had made reservations here about two weeks in advance for 12-15 people. First the good. Our waitress Melody was fantastic. She did everything she could to make our visit a good experience. Our group had a large variety of food from the menu. We all agreed that the food was excellent. As I had mentioned Melody was the best waitress. Now the bad. Melody had mentioned that the day before there were two waitresses on duty and the place was dead. Today there was only one waitress, her. In addition, the restaurant was busy. All in all, she literally had to run in order to wait on the tables. The bartender actually had to leave the bar in order to help. Now I grew up in a business atmosphere, so I have a better than average understanding on how to run a business. 1, for a business that has been open for over a year you have a history on the amount of business you will average on a given day. You plan for this. 2, accidents happen with over/under staffing. That is where a good, responsible, courteous, manager comes into play. The manager gets up off their backside, looks out into the restaurant and if it appears busy, they start helping the employees. In other words, they become waiters or waitresses. Mainly because it shows consideration for their employees, but also because it improves the experience of the customers. Did we see the manager anywhere in the restaurant? NEVER! We only saw our waitress running around, and the bartender trying to do two jobs. Now the big question, will we be back. Quite possibly because of our waitress, definitely not because of the manager (if he/she lasts, of which he/she shouldn't).
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