The word incompetent would be too nice for this bank. My husband and I opened a savings and checking account together with Suzy Lombardi on June 5th. She seemed eager to get us out of the office to watch the hockey game, tried to convince us to get reddi reserve line- a credit line mind you- not interested but really tried to push us on it. We are not idiots and know how to manage our money but thanks. I was really excited to use this bank. After a week and no card I called. The woman who answered at this location flat out denied to help me when I said my husband was the primary and I had to yell over her to let her know that I was still on the account. That should have been my first sign that I should just open an account with another bank- however I wanted to give them the benefit of the doubt. I asked where my card was and she rudely told me that it could be another 4 business days. We are in the same state how long can it take. Well here we are 4 business days later nothing. I called the after hour line and the kid tells me that the cards were sent back and shredded. We received a letter giving us our PIN number. How can it be a faulty address??? Now we have to wait 2 more weeks to use this account but I'm going to close it. Clark County Credit Union makes you your card right there. I would rather bank with Wells Fargo or Chase literally any other bank than this one. Why would they not call us to let us know our address was faulty? Why would it be ok to go a month without a card? This bank is unprofessional and I will not recommend it to anyone.