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  • Everything is wrong with this property. The manager and company no nothing about customer service. My boyfriend moved in January of 2018, the first apartment that he got was given to him in such disgusting conditions I can't believe the manager didn't do a walk-through to inspect the unit and make sure it was presentable. There was paint all over the floors there were pink stains on the bathroom sink and the bathtub, the most atrocious part of all was that there were boogers all over the bathroom. The bedroom carpets reacked, it was old and all they did was wash it instead of replacing it. The window panels were on the floor and the cabinets are falling apart. He immediately demanded to be transferred to a different unit, one that is in livable conditions. The manager had a hard time making this happen. Once the maintenance guy saw that it was not in any conditions to be rented she agree to transfer him to another apartment but it would take a couple of days since I needed to be approved from upper management. This is ridiculous he took time off to do the move losing money taking time off work and they still gave him a difficult time to move in to the second unit, it took more than seven days to do the transfer. Wasting his time and money because he had to take time off work to do the extra move and extend the lease at his previous unit. My bf talked to the manager to ask if he could get the price that was quoted online for that 2nd unit which was $1,135 and we have a screen shot. However the manager refused to, said that they couldn't do that and he would have to pay the original amount quoted for the first unit, even though he wouldn't be living there. Now he's paying $1,200 for apartment even though the internet stated $1135. This company knows nothing about customer service I'll tell you that much. Once he was able to move to the second unit a week LATER the apartment that was given to him had a big red stain. We have no idea what it was.. but it was to make your stomach turn upside down..... but even then after the first incident with the first unit I can't believe the manager didn't do a walk-through of this 2nd unit. This only shows how incompetent the office is. After the maintenance guy saw the red stain he talked to the manager and the replace the carpet the next day. There are so many issues with this complex.. Today is the second time the AC goes out in less than 2 weeks It's 106 today in AZ. The apartment right now is that 89 degrees. The portable AC unit is blowing out hot air, he called the maintenance guy and he said there's nothing he can do. Are you freaking kidding me? This company is ridiculous they need to learn something about customer service. These apartmeapa are freaking old, all they did was slap some paint on them. I don't recommend anybody to move in here unless they want to get scammed.
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