I live right down the street from this place. The long line didn't bother me, I understand how busy a place could be. The guy who took my order was very friendly. The lady who handed my food was friendly as well. The only thing that bother me was that I order a larger order and when I got my fries they weren't fresh, they were cold and they were half way full. But I'll be returning :) gotta give you guys a second chance :)