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  • My first problem with Bella was trying to contact them. I called for three hours on a Wednesday afternoon and no one answered the phone. I called back Thursday morning and got no answer. I did leave a message and got a return call a couple of hours later. I was able to get an appointment to have my daughter try in dresses for my other daughter's wedding in Memphis, Tn. I was definitely surprised in the differences in this store and the Memphis store. This store has probably less than half of the stock That the Memphis store has. The dresses are not displayed in a very attractive manner. They are crammed tightly together and were hard to see. They are hung in unattractive wooden hangers. The store just doesn't have an overall inviting atmosphere. The two ladies who worked there were not especially helpful. They just pointed us in the direction of the designer we were interested in and didn't really even get up from the desk until the had to show us to a dressing room. Overall, it was not a pleasant experience and we would not return. Luckily we have to order the dress through the Memphis store. This Charlotte store needs to take some lessons from Memphis. The store and employees there were so welcoming and enthusiastic, a true happy experience. Maybe it has something to do with the fact that we were not buying from the Charlotte store, only receiving a complimentary fitting.
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