If I could give 0 stars, I would. Other than being conveniently located, I am not sure why I continued to go back to this urgent care. I was even more upset, when I received a bill (5/2016) for the first time that was for services conducted in 2/2015 that states it is 120+ days past due. Even more appalling, was the fact that I discovered that they ordered and charged us for a pregnancy test for my 10 year old daughter who was presenting symptoms for a UTI. The test was conducted without consent from neither myself nor my daughter. A one sentence question addressed to either of us at the office would have answered the question if there was any possibility of being pregnant as it is medically impossible having not entered puberty. Unfortunately, my dealings with the billing department have been no better. I have been trying to speak with the manager for several days and have left messages but not received an answer or call back as promised. The ladies I have left the messages with have all given me the token answer that the policy is to run a pregnancy test on all females ages 10-50 who present UTI symptoms. This is done without notification or consent. I went back through my medical records and discovered that they also ran a pregnancy test for me when I was in for similar symptoms a year or two ago. Again, they never asked for consent or told me this was going on. I fear that other unnecessary tests have been run without consent. I feel like one doctor in particular is always pushing for more testing (we have been told to get a mono test every time my 10 year old has come in for strep-thankfully I had the opportunity to deny this test). I have called two other urgent care facilities to see if they have similar policies, and they don't, so I don't believe it is industry wide. I will never use this company again.
Heidi