One star is way to many for this company. My home warranty sent them out and here we are a month later and nothing is fixed. Every time we call we're told they are waiting on the HW company for one reason or another. They say they'll figure it out and call us back. Have YET to ever receive a return call from them. Today we were told by Jessie at Papworth the HW company had to ship the unit, there were no units in Az and they were just waiting for it to be delivered. When the HW called and spoke to Jessie less than an hour later she told the rep they are unable to accept deliveries and they'd have to go pick the unit up in Phx NEXT WEEK!!!!! Story is always differnt. This is a TERRIBLE TERRIBLE shady company. I will never ever do business with them again. I'd highly recommend staying far away. A month of no ac in August is just not acceptable. And to continually get the run around and the Blame game .... not a way to run a business. They need to fire the office staff or go out of business!!! Tech was very nice and informative when he came. To bad everything fell apart from there.
Signed,
Extremely angry customer