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| - My wife and I along w/ my 2 little boys recently went to Dunwellz. As we entered the restaurant the hostess told us we can sit anywhere. So being that we have two little ones and don't want to disturb others we took a corner table in the back.
The 1st issue was we waited over 10 minutes just for someone to take our drink order. Not for beer or soda, just to get water. As the waitress approached our table she appeared that she was not happy to see us sitting in her section as she rolled her eyes and gave us the "look". Once the waitress took our order, she was back in about 5 minutes w/ our drinks which is OK since the restaurant was starting to fill up around 1pm.
We placed our order (wife ordered Mushroom Swiss Burger & I ordered the Buffalo Chicken Sandwich). My wife however asked that instead of Swiss Cheese they add American cheese. Pretty simple request I thought.
20 minutes later food came. We were starving and ready to enjoy our lunch and of course my wife's' burger had Swiss cheese instead of American. Now, if this was the 1st time, honest mistake, I can accept that, but this was the 2nd time the kitchen made my wife's burger incorrect. We had been there a couple of weeks earlier ordering the same things.
So, both waitresses both times confirmed they keyed American cheese into the POS and they confirmed it with the receipt so shame on the kitchen staff for not getting this right. So the waitress took the burger back and then within a minute the burger came back w/ American cheese, but you could clearly see that all they did was scrap off the swiss (which by the way there was still little bit on there) and then they placed a cold piece of american cheese on the burger. So my wife now had to eat a semi warm burger that has been handled multiple times w/ a cold piece of american cheese, gross!
The other thing that was very annoying is our waitress was not attentive at all and I had to flag her down at least 4-5 times for another beer, clean up and the check. The waitresses were huddled together by the soda machine checking their cell phones and talking.
Don't get me wrong, the food is good, I enjoy the vast selection of craft beers, but if I was a new comer and had this experience I would assume Dunwellz wait staff and kitchen staff pays no attention to detail and also doesn't wait to pay attention to families w/ little kids.
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