| rev:text
| - If you're thinking of going here or the Petsmart on Charleston, don't even think about it. This place is miles better. The building is new, the store is really nice, clean, modern. It's just a nicer experience by far, and you don't feel like you're walking through a rundown pet store like Petsmart. It also seems more like the "whole foods" of pet supplies since they have tonssss of organic and specialty foods. I mean tons. It's really feels like walking through a whole foods with all the healthy, organic, options they have for your dog.
What makes this place truly 5 stars for me is their staff. Our first night here (just adopted a dog), we came towards closing time, and we were talking to this staff member who I believe is british. She was super friendly and obviously had a deep affection for animals (was very sweet to our dog). We also wanted to buy a dog bed from them, but the same bed was like 30 bucks cheaper on their own website. We said OK, can you price match your site? She said unfortunately not. So we said no worries, we will order it online and wait for it. The manager was standing nearby cleaning up some shelves, he came over and said what's the price difference? Ah, just do it. So they hooked us up without us even asking! We were very grateful to take her bed home for her that very night!
Since then, we have been back multiple times at night, and that same british girl is usually there. She gives our dog treats, helps us find items, and just overall makes this more than just a beautiful dog store. Not to mention the prices are often equivalent or cheaper than Petsmart, it just makes going to Petco instead a complete no brainer.
We haven't tried their grooming services, but we did try Petsmarts today and we got a very bad vibe. The woman who did the nail grinding for our puppy (her first time, even though she's 3 years old), seemed to be ambivalent about dogs, and wasn't friendly or nice with our dog. We won't go back, but Petco's grooming is our next visit (we were kicking ourselves the moment we left Petsmart, because we completely forgot Petco has grooming).
This has become our reliable pet store, and if you're looking for a nice one, this one is it!
|