Do yourself a favor and if you are going to Las Vegas and want to go to the grand canyon, call an Enterprise off of the strip and have them pick you up at the hotel and drive yourself there via GPS like I ended up doing. Everything about this company was a nightmare. Like other reviewers stated, they did heard us like cattle. We got picked up at 6:10 (had been up since 4:30 to be ready). They screwed up the hotels where they were picking other people up at and which resulted in us having to make more stops than necessary and we ended up being the last bus to the terminal to check in. Stood in line to check in for about 40 mins and finally got assigned a bus (at maybe 8-8:30am). Welllllll, that bus broke down around 10:30am and we were stuck outside the Hoover Dam for almost two hours. I literally had a nervous breakdown. It was the last day of my extremely short vacation being RUINED by this company. I ended up finding an Enterprise in Boulder City and they actually came and picked us up. The car was only $55 including mileage. Sure I paid $100 for gas roundtrip Grand Canyon National Park, but it cost me $160 for the bus anyway (for two of us) so the price was exactly the same. I called the company to say I wanted a refund and they told me I signed a waiver against mechanical failure...REALLY?! The only thing I signed was a list of names that they told me to sign next to my name to say I was checked in. They never said ANYTHING about a waiver nor did I read any material having to do with waiving liability due to mechanical issues. Complete and utter BS!
Worst. Company. EVER!