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  • I'm new to pen collecting and I found Laywine's early in my new hobby. In the last 2 months, I've spend a significant amount of money with them and they have worked hard to get my business. Until today. I went looking for a pen, ink and supplies. While I was there, I wanted to exchange 2 lined notebooks I bought previously for identical notebooks without lines. Because I was outside the 30 day exchange, they said no. It is, of course, their choice but with a customer that has shown the loyalty I have and spent the money I have, I was very disappointed with this decision. For a pen, this policy makes sense but for a notebook that is still sealed and saleable, this seems to be a bad business decision for an organization that is competing with the Internet based on customer service. I also not question what service I would get if I had a issue with a pen. These are not inexpensive items. I'm very disappointed that my loyalty meant so little to these people.
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