| rev:text
| - I have had awful experiences with both the sales department AND the service department. I got my 'certified pre-owned' 2009 Toyota Corolla two years ago and I still remember the ordeal vividly. I know that being young and female must make me seem like an easy target, but when the sales guy told me that "legally" he could not give me lower than a 19% interest rate I couldn't believe it. To blatantly lie like that should be illegal. I only had a 5% interest rate on my previous car, also a Toyota, and I have always had very good credit. I even told him what my previous interest rate was, and he made up excuses and waved it off.
After hours of back and forth, him "working some magic" whittling the interest rate down to what he said was the lowest he could go - a measly 11% (strange lower than 19%? I guess he must have broken the law!) - I left. It wasn't until 20 minutes later and I was almost home that I got a phone call from his manager saying that they looked up my account and saw I had only a 5% interest rate on my previous Toyota and boy it was my lucky day, cause they were willing to match it. Funny, it didn't seem to matter when I was in there telling them that exact same thing, only when they were saw I was serious about leaving.
Now the service department. I had a problem with the stock stereo system where I'd go over a bump and it would cut out, occasionally coming back in after another bump in the road. I figured there was a melted or loose wire, either way it was definitely the wiring. It finally cut out completely so I brought my car in. After telling them the issue and saying I believed it was a loose wire, they told me it was a faulty head unit and they had to order another. A week later when the new unit arrives I brought my car in and waited several hours for the repair. Finally they brought my car around and said everything was working and I was good to go.
I walked out to my car and hit the power button for my radio... and nothing. They didn't take the one second to reach over and slap the button to see if their fix actually worked. I walked back in and told the service guy, John, that my radio STILL wasn't working, and said again that I thought it was a wire. He said it was probably the amplifier, and they'd have to keep my car overnight for the repair. They started to set me up with a rental, and right before the girl walked me out to the rental car John came running up and said that the problem was only a pinched wire, they fixed it and I was good to take my car home.
Now the other day, I took my car in because I was having a problem with my driver's side window making an awful screeching noise when I rolled it up. I had looked my window over to see if anything was wrong with the rubber seal or something jammed, but it was all fine. I knew there was a problem with Corollas a couple years back where some window component wasn't properly lubricated, and I thought that might be the case now.
I had an appointment with John at 3:30, got there at about 3:20. Someone else took my car in, luckily, because John was nowhere to be found. After 40 minutes of not knowing if my car was even being looked at I found the kid and he said they weren't sure what was wrong, but they were looking at it, and he was trying to find John. I didn't even spot John until about 4:20. He informed me that due to the heat, some of the rubber components were drying out. They were lubricating the parts and that would fix the problem for now but it might come back later. On my way home I gave the window a quick test and just like the radio, the problem wasn't solved. Still a terrible screeching noise. I called John and he informed me that even with the extended MPP warranty, "trimming" wasn't covered, so I'd have to pay out of pocket to replace the parts. I was quoted $187 for the labor alone.
I took my boyfriend over to my car to show him the noise (he was going to look up the dried out rubber components to see if we could find them at an Autozone and fix it ourselves), and he pointed out that the outer bottom seal on my window now has a good three inch tear at the base. I had looked everything over before I took my car in, and the seals were all good. Now I have to take my car back in so they can look it over, waste another two hours of my life, and have his managers determine whether they should replace the part they tore or not. I'm not trying to get them to replace the dried out rubber bits - I'll order those myself - I just want them to fix what they messed up.
It is a tragedy that my extended warranty is apparently only good at this Toyota dealership. I wish I could take it to some other Toyota service department.
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)