Let me describe my experience with Tekna and Jared their sales reprehensive'
We are building a new home and so we set up an appointment to have Tekna look at providing a alarm. Jared promised there would be no out of pocked costs. He asked for a one hour window for his appointment in case the traffic was bad. We set 9:00 to 10:00. The first indication all was not well was the day before when the promised confirmation of the appointment text never came. I called the company and they told me they could not transfer me to him only send a companywide message.
The next day 9:00 came, 9:30 came, 10:00 came. No Jared. I called the company and again they cannot put me in contact with anyone I can speak to. I ask for Jared's supervisor and they said they can only give him a message. Sure enough, after the call I get a text from Jared saying he will be late by 20 to 25 minutes. 45 minutes later he shows up. Nothing he promised was true. The system was going to have an upfront cost of $1,200 to $1,500 and by the way he would be my contact for the entire length of my contract. If Jared is an example if their service, they have none. If his supervisor is an example of their service, they have none as I never got a call from him. If they refuse to perform before I sign on the dotted line I cannot imagine the nightmare it must be after I sign.