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  • SECOND VISIT I really wish I could say I had a good experience here but I can't, which is a shame because I really like Firehouse Subs. But absolutely NOTHING was improved on this second chance visit. Employees are STILL gathering at the ONLY full size table in the front. (This time, I even took a picture in case a manager needs to see it!). I was the ONLY customer in the store yet the girl with my food was wondering around like she couldn't find me. The soda machine (and areas around it) were VERY dirty and disgusting- completely unsanitary. There was also food all over the floor too. Again, I was the only one there. Employees were too busy talking with each other and playing on their cell phone to do anything about the mess or just didn't care. After eating many times at FH subs where the food is always good, I can now say I actually had a BAD sandwich. Ordered the Bacon Ranch sub and it was terrible. Sandwich was very sloppy with most of the food not even on the bun and the bacon was limp and tasteless (how is that even possible?!?)! After spending $21, I threw most of it away. I was extremely disappointed. ORIGINAL VISIT It's good food and a nice atmosphere. However, I found the staff lacking in professionalism. They got my order wrong. They also seem to congregate at one of only 2 full size tables in the entire restaurant. (Shouldn't such a table be available for the customers??) And it's the table right in the front near the counter where all the customers are trying to get through. In most places (and other Firehouse Subs), employees gather somewhere away from the high customer traffic area. Not here! Aside from a few (managers, I think), most employees are NOT friendly and make you feel like it's a big chore to do anything for you. They look glum and miserable, which is sad since Firehouse is normally a happy environment. This place would be much better if these issues were addressed.
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