| rev:text
| - When people in your group leave the restaurant, it's a bad experience. Someone recommended us to try Twin Peaks for our annual dinner after renaissance festival for my pirate group because there's lots of space. I think we came on a bad night and the manager on duty, Dawn, was not the most accommodating.
We made reservations for 20 and a few extra showed up which ended up being an issue. As our party trickled in, we filled up our assigned tables and we started to sit at additional table next to us. I was not the organizer and didn't engage in conversations with the manager, but the gist of what I heard was first someone had that table reserved, but they couldn't tell us when that party was coming. Then we were told there wasn't enough servers to cover our section and they were short staffed so our overflow couldn't sit there. As a result, three members of our group left. That's money leaving the restaurant. After, that happened they said we could use the table and they finally assigned another waitress to help with our overflow, but by then it was too late. There are several issues here. They should have assigned more than one person to our group to begin with. If the table was an issue, they could have suggested that some of our group go to the bar and order which wasn't too far away. And the manager should have been helping the one waitress assigned to us. I only saw her come over when someone wanted to talk to a manager. She was not accommodating to our group at all and that's bad since we all spend money on drinks and food. That's a lot of money coming into the restaurant and they didn't seem to care.
I am a patient person and thought maybe once we were settled service would get better. It didn't. With a large group, I'm surprised waters weren't brought out to everyone to start while drink orders were taken. I managed to get my free chips and queso for checking in. That came out before my beer which probably took 20-30 minutes. So I had chips, but no drink at all for a while. Some group members started to go to the bar to get drinks because of the slow service. It took a while to order food. It did not come out all at the same time and when it did food runners didn't know who had what so every order was shouted out loud. And some people got refills, but it was wrong like sweet tea instead of unsweet. I could tell our waitress was frustrated from the beginning and even though she smiled you could tell it was a forced smile. I think it came down to management and not assigning a more experienced person or additional servers to our group.
The only redeeming quality was the food was better than what I expected. The queso had a nice kick of chipotle and it was smooth and creamy. The chips were oily. I also got smoked wings in jalepeno butter sauce and a side salad with cilantro vinegrette. I loved the wings. They were tender and the jalapeno butter was a sweeter sauce than I expected. I wish it were a little spicier because it was listed as a spicy sauce. Their wings also can be ordered fried and battered and fried. I liked the salad. Some pieces of lettuce were too big , but they add cilantro to it making it more refreshing and the cilantro vinegrette was a delightful addition.
For me, it was an unpleasant experience and most of my group. My impression was slow service and bad management. Hopefully it's better for smaller parties, but I do not recommend for large groups.
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