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| - I went to Grazie tonight with my 8 year old son, and our new baby. Being a Wednesday, I figured it would be a cute and quiet place for us to have a quick bite to eat. We got there around 6:30PM, and there were two other small parties seated in the entire place. Our server eventually came to help us, and I ordered what i thought were basic entrees for an Italian place. My son ordered a ceasar salad with chicken, and I ordered what I thought would be the vegeterian pizza (the one with all the vegetables listed on the menu). What I was served was apparently their actual pizza called the vegetariana. It consisted of charcoal burnt "carmelized onions, oily sundried tomatoes, and a little cheese, all burnt into a blackened and overcooked crust. My son's salad was drowned in dressing which was very fishy tasting for a traditional caesar salad. I also ordered a bottle of wine, had a glass, and corked it to bring home for my husband to enjoy with his sadly burnt pizza.
Upon serving myself one slice of the burnt pizza, I started examining it, as all i could see were piles of burnt "carmelized onions". It clearly was NOT the vegetable pizza I was expecting. Our server was nowhere to be found, so I went inside to ask for clarification as to what pizza I was served. Inside, I found the server, next to a little dog perched on the bar, in the same room as the kitchen!!!! This is a whole other issue I will address another time. I told the server that the pizza I received was not the one I wanted. She informed me that it was the "vegetariania" and it was really good, and I should try it. I was confused, as I had just told her that I didn't want it, and somehow the menu was confusing, as I wanted the vegetable pizza. Burnt onions on burnt crust does not constitute vegetable pizza to me, for the outrageous price of 16.00!!!!!! She VERY hesitantly offered to prepare another pizza for me, but again repeated how I really should just try the one I was served, because it is really really good. At this point, I was in shock that I was being told I had to eat what I didn't want, and what was burnt as it was, instead of being served the actual pizza that I wanted. I also told her that my husband didn't care for garlic or onions, and the pizza was actually for him once he got home from work this evening. She then went on and on trying to tell me that the carmelized onions weren't really strong nor was the "burnt garlic flavor" I explained to her, that I tasted when I took one bite of the pizza.
After realizing that she really had no sincere intention of trying to make the order right, with her awkward and wishy washy offers to maybe make another if I really didn't like the ONE I NEVER WANTED TO BEGIN WITH, my son and I ate our gross meal and tried to enjoy our evening.
The most disturbing part of my experience at Grazie came after we were about finished eating. Our server came over to check on us, and my son accidentally spilled his drink all ove the table. I quickly grabbed a napkin and pushed the liquid into the center of the table. Our waitress quickly "sprung into action" and exclaimed, oh, let me get you a towel for that...and then...the best part....SHE NEVER CAME BACK!!!!! So there we are sitting at our table, with the only two paper napkins anywhere to be seen, soaked with soda, waiting. Then, I look across the patio, to one of the other two tables in the entier place that have customers, and I see our lovely waitresss, TAKING THEIR FOOD ORDER!!!!!
She finally returns, apologising for not coming back sooner, and I just smile at her. Then, she again suggests I order another pizza for my husband, and we can just make it the way he wants, no onions/garlic, etc. At NO POINT during my interaction with her, after making it clear I didn't want the pizza she brought from the very beginning, did I ever imply I wanted to PAY FULL PRICE FOR A SECOND PIZZA!!!!!! So, having said that, she returns with a second pizza, which at any other reputable establishment, would have been complimentary, given the series of events that had transpired that evening.
My bill came, and I was charged 16.00 for the disgusting burnt onion and crust pizza, AND for the actual pizza that I had wanted from the beginning, I was charged another 18.00!!!!!!! Grazie is a poor excuse for a restaurant, and it's customer service is embarassing. My bill came to over 85.00, for one adult, and an 8 year old. Next time, my 8 year old and I will be going to the House Brasserie next door to Grazie, as they actually are deserving of the 85.00 tab that I would expect to receive there, because the food and service are 5 stars always.
If I had the energy tonight, I would have refused to pay tab delivered to my table. I was already traumatized by her inability to understand customer service, so I paid and left. I will NEVER EVER return to this establishment, and am considering calling my bank to dispute the charges.
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