| rev:text
| - My friends and I booked here at PanIQ Escape Room a couple months ago, and we used a Groupon to get a discount. The first time, we did the Kidnapped room, and it had an interesting concept, but the room was rather easy (we finished with about 25mins left). Our Game Master wasn't too personable, but he came in, did his job, and did well with managing our experience. No complaints there. So that being said...
We've since purchased another Groupon to come and try their Wild Wild West room (the game master told us it was probably their most difficult one) but whoever manages the phone calls/reservations now (a female voice) is completely rude. We've tried to schedule this room 3 times last month. And because of how their website is setup, times that are booked say "Booked", and times that are available, I believe are listed as "Available". Okay, great. Simple. EXCEPT there are also blocks of time that are labeled "Call" or "Call Us" which I assume are times in which they typically don't get many customers, and they would have to get someone to come in to be our Game Master (I could be wrong). So we've tried to voice this to whoever the lady is that does the phone reservations, and EVERY SINGLE TIME, she is VERY rude and short with us, as if we are bothering her by wanting to book a room at her business. We are trying to PAY to use YOUR business and you're acting like we are inconveniencing you. Right when we try to explain to her the situation with the reservations, she cuts us off and says "Go to the website!". So we explain that we did, and that it tells us to "Call". Then she'll quickly snap at us, "Then it's already been booked." We try to explain that the "Booked" times actually say "Booked" and these separate times say to "Call". We've tried calling 3 separate times during the last month or two, at different times of the day and get the same lady with the same terrible attitude.
There are plenty of escape room experiences around the valley, and my group of friends usually leave very positive reviews for each one because we want to help each business grow. But honestly, this is one escape experience you can do without. Use your money elsewhere with a business that hires people who enjoy their job and who are excited to provide you with an enjoyable escape experience. Not someone who makes you feel like a nuisance when you're a paying customer.
TL;DR - Don't come here because the lady who does the reservations is VERY RUDE and seems to be annoyed if you try to book a time. Sorry! Take your business elsewhere.
The single star is for the first game manager we had, who did his job. Thank you!
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