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| - Flat Iron Restaurant & Bar is located on 27th Avenue NE of Calgary, kind of hidden if you're driving in the dark but its right besides HOOTERS where thats hard to miss. If you're unsure, just look for the HOOTERS and Flat Iron is nearby!
Entering Flat Iron you get a romantic feel, with the dim lights and the bright red host table up front. We went on a Saturday around 5:30PM and it wasn't busy at all. We were a party of 8 but we paid in 3 separate bills.
Spence and I ate prior coming to Flat Iron, so we decided to get an appy to share and a dessert each. We ordered the Prawn Cigarillos which is Black tiger prawns wrapped in crispy spring roll paper with ponzu sauce for dipping..they were plain but good, the dipping sauce has a little kick to it and it comes in an order of 5 spring rolls.
For dessert, I got the "Fresh" Cake Doughnut Holes which is 7 warm cinnamon sugar doughnut holes drizzled with creamy caramel and served with a scoop of caramel ice cream. I found the doughnuts to be a little hard, didn't seem 'fresh' at all but it was OK, I wouldn't get it again. Spence ordered the Molten Brownie chocolate walnut brownie, which was warm dark chocolate ganache and vanilla gelato. I tried some and I thought it was better than my dessert. Spence said the brownie at Boston's Pizza is WAY better. But the service was great. Topping water and being very attentive.
Everyone else ordered drinks, appys and actual meals. Everyone seemed to enjoy everything. That is until the bill came. Like I said before, we were a party of 8 but got the bill separated into 3 bills. Spence and I recieved our bill which was $29.37 which we thought was ok. Then a few minutes later, our server comes back and tell us that this is our 'actual' bill ...same bill but with 18% gratuity charge added on so it came out to be $34.40. We weren't SO happy about the gratuity charge because it was unexpected and we weren't told from the beginning there was an 18% grat charge for parties of 8 or more. Each of us got a 18% grat added on, and the other two parties weren't too happy. The manager got involved etc etc but Spence and I didn't want to fuzz., we were going to give her about $5 anyway for a tip.
The manager was apologetic and offered to take the grat off (but we just paid). He also did mention that it was a new company policy that just came into effect about 2 weeks ago but it would have been nice to be informed at the beginning.
I don't agree with the automatic gratuity on larger parties only because what happens if the service was absolutley awful, but I do understand. If we were told about the gratuity at the beginning, it would have been a different story.
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