Our little dog has another UTI (gets one or two a year). Petinary let us bring in a urine sample rather than heaving to take time off from work to drag her in, and charged us accordingly. And when we couldn't make it in before they closed they left her meds and a bunch of free prescription food next door at mad catz! We've had nothing but great experiences at the Petinary. We've taken both of our dogs here for shots and infections and everything has been great. The staff is friendly, yet hey never up sell or over charge. They always do follow up calls to check on your pets. I seriously love this vet!