Instead of using their expert sales skills and trying to convince us to add products or buy products, the man who helped us yesterday just decided to add items to our order without telling us. I received an email and checked it over to see that we were signed up for an insurance plan, having never been asked or told about an insurance plan. When we were debating between plans, he made no effort to explain to my husband the old plan vs the edge, just stood by annoyed. Now, I spent an hour today on hold with Verizon trying to take off the charge he added against our will and low and behold, can't take it off until it's actually on our bill and we are officially charged for it! Very sneaky. It was the least helpful visit to Verizon ever-makes me sad to be a stock holder today.