The BEST dog boarding facility in/around Charlotte (the Matthews location is awesome too). Consistent staff (no high turnover) means my dog is comfortable while there as they know his habits and preferences. They've always followed my dogs feeding instructions to the letter (important as he has a sensitive stomach), and everyone there has an exemplary client service attitude - friendly, professional, and thorough. When we first moved to Charlotte we went to no less than 7 doggy daycare and boarding facilities and something was always lacking (usually consistent cleanliness and consistent staff) - - Pet Paradise Charlotte has never disappointed since our first visit and we've never looked back - it's been almost 3 years now. Excellent all around.