We rented a Cabana for my girlfriends birthday in June. The service was horrible, drinks and food orders were messed up, and the tabs were messed up taking 45 minutes to correct. The managers were extremely disrespectful and rude (especially Joe) and clearly on a power trip. Also, there was a $45 undisclosed fee that was supposedly for have a server, I thought that was what the $250 rental fee was for. I was polite and courteous the entire time because despite the experience, the birthday girl and her friends were having fun and I didn't want to ruin that.
I called in several times for the following week leaving multiple messages for the Food & Beverage manager, Elise. When she finally returned my call she offered to refund the $45 and provide a free rental in the future, before I even got to express all of my concerns. She even indicated that the only complaints they've had since they've opened is the service and the management. Now I'm trying to contact her to set up the free rental, and she hasn't returned my multiple messages in a week.
It's such a shame because it is a cool spot, the food was pretty good, and the drinks were tasty when the bartender remembers to add the vodka to you pitcher of mojitos.