We have been sitting here for over an hour waiting for the one banker that is here today. There are people sitting at desks or walking around that despite me asking someone, can't help us. The one banker that is here is too busy talking about where he grew up and his family history. I get the attempt at a friendly, personal touch but when you have people waiting this long you sometimes need to cut to the chase and get what needs to be done, done. The service at this bank has been on a steady decline for years. This is the final straw. We have 5 accounts here for various family members that we will be closing and moving to a "real" bank. If you are looking for a new bank, bypass this one. It's a joke.
Update: Two hours and we are still here.