12/2/14: Mark, I assure you it was your franchise. You are the owner and were the person to come to my home. I didn't make a mistake. The account was under my husbands name and I use my maiden name. I'm not really sure which franchise or who you notified about my unhappiness, but that seems right on par for the inconsistencies.
Used this company for awhile, but kept having the same problems over and over (including leaving my home unlocked). The owner came out, went through the house room by room, and wrote down all of my issues and was adamant that now it was written for the cleaning crews, it wouldn't happen again. Sure enough, the next time they came to clean they left my doors unlocked. Not ok.