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  • Don't Listen to the Service Dept Advisor! They lie to get you buy things you don't need. It's really unfortunate that I had such a bad experience with these guys. I love my Jeep Grand Cherokee and recommend it to everyone who asks. However, their Service Department is horrible and sold me a 30K mile service that according to the owner's manual, isn't required until 64K miles. This on top of them taking 8 hours to finish the service and me having to make three trips to the dealership! It all started with what I suspected to be a problem with the battery, so I made an appointment and took it in since it was still under warranty. I showed up on time and found my Service Advisor. He's a nice guy and we shared stories about our respective Chrysler / Jeep vehicles. However upon entering his office, I was hit up for a laundry list of recommended services totaling $550!! Seriously! I take my Jeep in for oil changes every 3K miles and keep up on the maintenance, but he said that I needed a transmission fluid change, throttle body cleaning, and the list went on. All because it just crossed the 30K mile mark. After several mins of explaining that I didn't have the money for this and listening about the perils of not doing everything on their list, I elected to do what I thought was more improtant: the Transmission Flush. (Turns out that Jeep doesn't recommend this until 64K miles if "Change the automatic transmission fluid and filter if using your vehicle for any of the following: police, taxi, fleet or frequent trailer towing.") With the battery check and transmission flush, it would take 3-4 hours. OK. Kinda long, but I get it. So I went on my merry way. Long story short, it wasn't until I called twice that I found out 5pm that it was ready. Seriously 8 hours later and two calls!! I returned to the dealership and can't find my advisor. So I ask the cashier to help, and with out so much as a hello, she rings me up and hands me my paperwork. I called the Dealership and left a message for the Service Director... Well, it's been four days later and no return call. So my warning to anyone using Jeep Airpark for service. Double check what they say. You can always have them do the service (I assume that they can do good work), but double check their 'recommendations', or be prepared to be swindled.
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