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| - I should've listened to what others were saying in the reviews. They were literally SPOT ON! We came here being optimistic of a shorter line than other well known breakfast spots on the morning of New Years Day. We were optimistic because we had just visited two other places that we knew had amazing food, but left due to 60+ min waits. We then called Broken Egg and asked about a reservation over the phone but were told it wasn't offered. But they did promise us a 20 minute wait so we headed on over. After arrival we waited for about 35 minutes outdoors after putting our names on the list... And then we stepped inside, and despite asking about our promised seating time multiple times, we had to wait for an additional 20 minutes. As another reviewer noted, we saw very slow turnaround of tables while waiting after customers left. Tables were left dirty for a while before anyone came to clean or in some cases there were just empty tables and people just weren't being seated at them. If it wasn't for having a party of 7, we would've definitely made it a point to request an empty table that we were looking at. Well at long last after being seated, you would hope the food was worth it. In our case, it sadly was not I wanted to like the food, but the cinnamon bun pancakes I ordered just weren't good. The way everything was thrown together somehow kept the flavors from working as the menu would have you think it would. My homefries were great however, there's no denything that. Another sore, spot was that my wife's food (waffle sliders) was served cold to the touch. Like refridgerator cold. It was sad because you could imagine how hungry we were after the wait. Instead of asking them to heat the food back up, she simply asked for some warm syrup. The waitress said ok, and then left never to be seen again. We asked a different waitress we caught walking by and asked her for the same thing. She said yes and also was not seen for at least 10 minutes. When she did come back, it was without the syrup. Very frustrating. My wife ended up pickng over her cold food but we chose to get something else to eat after leaving. I would not recommend coming here to anyone curious. Not only was the customer service among some of the worse I've experienced, but the food was not worth it even if there was no wait. There are much better options close by
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