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| - We love our home here!! (Just a note: remember the golden rule: If you want excellent customer service, which Stone Oaks definitely has, all you have to do is be kind. That's pretty easy, don't you think?)
We happily renewed our lease a few months ago (we've been here just over a year). Before we signed our initial lease last year the staff was completely upfront about community construction and how long they expected everything to take. The leasing office/workout and business rooms/social areas and main pool look awesome and I can't wait to use them. All of the buildings were recently painted. The apartments are all being updated between tenants. And if you have a concern the staff is always there to help out.
Last summer, when I was very giant and pregnant, I went to the office to get a package that was delivered. It was a port-a-crib and kind of heavy. Instead of just giving me my package Angel picked it up and carried it all the way to my apartment for me without me even asking for help. And it was the middle of summer and he was wearing his business clothes. I actually like going to the front office because the staff treat me like their BFF. (Who'd have thought being friendly and treating others with respect would pay off?) They make sure to keep the community informed on everything that's going on, from maintenance and construction to sponsored resident activities.
Jose (Maintenance) is one of my favorite people. He's very nice, trustworthy, fixes things properly (not the case in any of the past communities I've lived in), and always asks if there's anything else he can help with when he's there. Don't be afraid to ask questions! He will always help! I recently needed my stove fixed, and within a couple of days not only were the stove parts replaced (he had to order the parts and it was a holiday weekend), But he had installed a new microwave and the dishwasher racks were replaced. Oh, and he replaced our air filter again, just because. If that's not going above and beyond, then my life is a lie.
All in all, I would totally recommend Stone Oaks (and I have, a few times). If you need something or have a question, all you need to do is ask (nicely) and the staff will do what they can to hook you up.
I could honestly go on forever about the things I like about these apartments. I've even cut a bunch of things out of this review because it's getting too long.
The only thing I don't like is that you can't "opt out" of trash valet. It seems kind of silly to me to pay someone to take your trash to the dumpster for you. But honestly, that's not even worth giving this place less stars.
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