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| - I really really wanted to love this store, and for the most part, I do.
Overall, my experience was positive, I've been wanting to visit since it opened in October.
However, inconsistencies in customer service really made an impact on me.
The Positives:
the first three associates were very friendly, said hello, and asked me if I needed anything.
When I found a shoe I wanted but was out of stock, a very friendly associate patiently called 3 other stores (their computer service needs to be updated, as many stores listed they had the shoe but when called
they didn't have it.
As soon as he found a pair, a quick exchange of information occured and the shoes are now on its way to my home!
The store is beautiful, clean lines and just the right amount of bright color contrasted with the classic "basketball court wood" decor. L
ike the previous reviewer, it's smaller than other Nike Towns. They do have a ton of product, yet the store doesn't feel crowded . You still would want to check out Nike.com for the largest selection.
Prices are what you'd typically expect for Nike, i'll plunk down money for shoes, but it's a bit harder to pay full price for tshirts and shorts that I can get at a nike factory store (I don't need the clothes to be in the cufrent season).
I liked how the running section had the shoes separated by running style. You would think you'd see this more often, but I don't.
The negatives:
Why no ACG (their outdoor brand) section? I know they have competiton from REI and other similar stores, but many nike folks have borderline crazy brand loyalty, I'm sure they would buy that stuff up.
Considering the aforementioned associates above, many other associates seemed a bit aloof, the store was not busy at all, but some associates simply did not say hello. I don't need 5 star treatment, but it's a bit awkward when we are right in the vicinity of eachother and the associate doesn't say hello. Perhaps i'm being nitpicky. Did I look inaccessible? I sure hope not. I'm willing to chalk it up to the store being pretty new.
i'll be back.
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