I am a patient at the West Phoenix CORE location. I called the main office because I was very concerned about insurance for my scheduled surgery, and my concerns were getting fluffed off by the staff at West Phoenix. I was ready to cancel and start all over with a new surgeon in a different office. Fortunately, I got Kellie and she took the time to listen and address my concerns. She was able to reassure me from her personal experience that the authorization from my insurance would be done before I entered the hospital, and if there were any problems CORE would contact me. They would not proceed and leave me to figure out how to pay the hospital bill when/if the insurance denied it. If only every medical facility had a Kellie on their staff, the trauma of surgery would be lessened. Thank you, Kellie