Honestly, the facility is clean and the care is good. The front desk staff is not friendly AT ALL. No hello, nothing. They act as if you're bothering them when they buzz you in.
The nurses and aids that my mom has are very good, caring and compassionate but the nurse at the desk will not address you unless you speak to her! I wanted to ask a question and thought she was working on something so I waited. I was standing RIGHT IN FRONT OF HER and after about 7 minutes I said excuse me to which she let out a heavy sigh and said "uh huh" but never looked up. They need a course in how to deal with the families. Very rude. But the nurses on the floor that actually do patient care and the aids, hands on, they're amazing!
The physical therapists and occupational therapists are wonderful. Very caring and encouraging. They're aware of dropping blood pressures, blood sugars and other problems that might effect the patient's performance.
Overall this facility is good but those people when you first enter need work along with the nurse at the station on the 2nd floor. Perhaps a vacation is needed.